No answer to support requests

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No answer to support requests

Postby drgorb » Tue Sep 22, 2009 9:04 am

Hi,

I have submitted 3 support requests last week (first on 17.09.2009) and still have no news. It is pretty trivial stuff too, so there is no need for investigation.

What is the usual support response time you have experienced?

regards,
Micha Roon
drgorb
 
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Postby [gw] Andrey Dekhtyar » Fri Sep 25, 2009 10:34 am

Well

:-)

You are actually in contact with our support for last 4 days :-)

But anyway we are pleased to continue our conversation here as well

Kind regards
Andrey Dekhtyar
Gentleware Team
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Got answer from Gentleware support

Postby drgorb » Fri Sep 25, 2009 11:35 am

I got an answer on the same day I posted the forum topic. The support was helpful and could sort out my issues.

After the initial lag, the answers were much faster: 24 hours or 8 working hours.

I shall post the replys in my other forum topics for all.

cheers,
Micha
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Posts: 6
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Reply:

Postby roycefrazier1982 » Thu Jul 29, 2010 2:33 pm

Hi i m new to this forum but i have heard great reviews bout this forum .


Mitel Phone Systems
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